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Pioneering Customer Satisfaction: Bosino’s Approach to Handling Customer Feedback


A restaurant's success hinges on more than just good food; it's also about the complete dining experience and our ability to engage with our patrons. At Bosino, located at 201 West 103rd Street, Upper West Side, New York, we treat customer feedback as a treasure trove of insights to improve our services and culinary offerings.


Bosino has always been committed to fostering an atmosphere where customers feel comfortable sharing their thoughts. We encourage open dialogue, whether it's compliments about our well-loved marinara pizza or suggestions for enhancing our dessert menu.


Our approach to handling feedback is three-fold: Listen, Act, and Follow-up. We diligently listen to our customers, regardless of the feedback's nature. Every comment is a chance for us to understand our customers' needs better. Once we've gathered feedback, our team swings into action, implementing necessary changes to enhance our customers' experience.


Lastly, we follow up. Customers who took the time to share their feedback are informed about the improvements made, thus closing the feedback loop. This practice not only shows that we value their input, but also strengthens our relationship with them.


The respect and consideration we extend to our customers have played a crucial role in shaping Bosino into a restaurant that is not just about serving delicious Italian cuisine, but also about cherishing the community that we serve.


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